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David Cains – Chairman of the Board

David CainsDavid Cains has been involved in credit management since commencing The ARMS Group in 1975 and has managed the introduction of billing and collection programs for a number of different industries. Seeing the need for credit risk management services globally, The ARMS Group became GCS Partner in Australia in May 2010.

He has been an integral part of the development of the credit and credit services industry. His experience includes time as National President of the Institute of Mercantile Agents, President of the Australian Collectors Association and Industry Spokesperson before the state and federal governments. Between 1988 and 2008 he was the industry representative for the Federal Privacy Consultative Committee. He was also the industry representative for ASIC, ACCC and Credit Code.

Through his involvement with the Institute of Mercantile Agents, David has developed training programs for the debt collection industry and was instrumental in developing the Professional Practice Management Quality System (PPMS) for the debt collection industry in Australia and New Zealand.

David is a Fellow of the Australian Institute of Banking and Finance, Australian Institute of Credit Management, Australian Institute of Management, and a Member of the National Society of Accountants and Company Directors Association. David Has an MBA in SME Management from southern Cross University.


Date: November 2-3, 2011
Time: 09:00am EST -- What time is this for me?

This 2-day webinar will provide you with need-to-know information, tips and resources on how to effectively conduct business in Australia. The instructor, David Cains, director – Australian partner, Global Credit Solutions, Ltd., will begin with an introduction to the country and culture, followed by a description of how to effectively do business with customers and ensure payment, mitigate risks on credit sales into Australia and what steps can be taken against buyers who default. At the end of the webinar, there will be an opportunity to get answers to any questions you may still have.

Topics to be covered include:

  • Geographic Background
  • Government Overview
  • Court & Legal System – levels of courts, types of proceedings
  • Australian Imports & Exports
  • Due Diligence Procedures
  • Paperwork – credit application, contract with conditions of sale, import/export required documentation and payment methods and terms
  • Collection Actions
  • Mediation, Debt Dispute Resolution and Other Legal Actions
  • Helpful Hints
  • Questions & Answers

Earn CICP Points for Participating

Certified International Credit Professionals (CICP's) will earn 1 professional development point for participation in this FCIB Webinar.

Is your credit team certified? Learn more about the most prestigious professional designation in the field of International Credit and Risk Management.

Registration Fees

FCIB Member: $195 (total for both sessions)
Non-Member: $295 (total for both sessions)

Registration Fees Include:

  • One telephone and web connection at one physical location.
  • Unlimited number of participants from the same company at the same physical location (all participants must be registered to receive the Certificate of Attendance).

Cancellation and Refund Policy

Registration fees, less a $50 processing fee will be refunded for written cancellations received 7 days before the program start date. No refunds for cancellations within 7 days of the program start date. Substitutions are permitted.

Certificate of Attendance

Participants will receive a Certificate of Attendance.

For additional participants* who will be joining the webinar on the same computer as the main registrant, please use this form.

*All Additional Participants must be received before the start of the webinar to receive the Certificate and earn CICP points-if applicable.


Instructions to join the Webinar will be sent to the main registrant's (not Additional Participants) email address the day before.

For technical assistance contact:

1-866-229-3239 (US)

1-408-435-7088 (International)

***To test your system for compatibility***

The playback of UCF (Universal Communications Format) rich media files requires appropriate players. To view this type of rich media files in the meeting, please check whether you have the players installed on your computer by going to: https://fcibglobalevents.webex.com/fcibglobalevents/onstage/systemdiagnosis.php


  1. Time zone differences!
  2. Log-in 10 minutes prior to the webinar start time in case technical assistance is needed.
  3. After joining the online event, follow instructions provided in the "Join Teleconference" pop-up box.
  4. You can dial-in to listen at the phone number provided, OR listen through your computer speakers.
  5. Be sure to enter your Access Code# and Attendee Id# located in the "Join Teleconference" pop-up box.