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André Casterman | Chair ITFA Fintech Committee and CMO INTIX | Brussels, Belgium

André Casterman is chief marketing officer at INTIX, a data management fintech. André also advises various clients on trade finance innovations. In addition, he chairs the fintech committee of the International Trade and Forfaiting Association (ITFA) and focuses on helping banks automate trade finance to establish it as an investable asset class through use of data analytics and artificial intelligence.

Prior to his current role, André spent more than 20 years with SWIFT, leading various technology innovations in inter-bank payments, corporate treasury and trade finance. During that time, he established an institutional partnership between SWIFT and the International Chamber of Commerce (ICC) and created the first digital trade settlement instrument.

Aurojyoti Das, CICP | Credit & Collections Manager for EMEA | Juniper Networks India Pvt Ltd

Aurojyoti Das has more than 14 years of experience in credit and collections management with expertise in working with European, African and Middle East customers. Auro is responsible for multiple functions, including fraud detection, cash flow optimization, fiscal management, debt and liability reduction, and risk assessment and prevention. He has a bachelor’s degree in economics with a concentration in international politics.

François Faure | Head of Country Risk Research | BNP Paribas | Paris

François Faure is one of the deputy heads within the BNP Paribas Economic Research group. He currently heads up the Country Risk Research department and, as such, he is responsible for setting internal country ratings for the bank. Previously, François spent seven years as a senior economist in a French corporate-dedicated think-tank, REXECODE, to develop econometric tools for macroeconomic and financial forecasting. His topics of interests are financial crises in emerging markets and the use of quantitative early warning signals for crisis forecasting.

Stephan Glismann-Bringmann, CICP| Director | CRIF Credit Solutions, GmbH | Hamburg, Germany

Stephan Glismann-Bringmann is a Certified International Credit Professional with more than 15 years of experience in international credit risk and fraud management.

As a credit and risk management expert, Stephan is also a speaker, panelist and moderator of international events. His engagement includes, amongst others, the organization and moderation of the DACH Telco Round Table, a group of senior risk telco professionals, founded in 2001. He recently founded the CRIF initiative “TheSmartCreditManager.”

Stephan’s extensive knowledge emerges from his experiences as director of sales and marketing and head of business development at SHS VIVEON where he was responsible for credit risk and fraud management in the DACH market, the U.K. and Russia. He also held different management positions at Experian and EDIT, supporting clients from finance, e-commerce and telecoms industry. In 2016, he joined CRIF as director of credit management solutions.

Annette Hagemann, CICP | Director of Credit and Collections | Harsco Metals & Minerals | Leatherhead, England

Annette Hagemann has enjoyed a long career in credit and risk management spanning more than 35 years, during which she has worked for a myriad of different industries worldwide. Annette spent a number of years working abroad in Europe, Scandinavia and the United States. She holds a Bachelor of Arts from Northwestern University, Illinois and a Master of Business Administration from the University of Copenhagen, Denmark. Annette’s interests lie in global business, treasury, country risk and new trends in international credit.

Pia Provari, CICP | Head of Credit | UPM-Kymmene Corporation | Helsinki, Finland

Pia Porvari joined UPM in 1995, working in various credit risk management positions until 2009 when she was appointed as the head of credit for UPM Group, the Biofore company that leads the integration of bio and forest industries into a new, sustainable and innovation-driven future.

During her 20 years at UPM, Pia has gained wide experience on leading multinational teams, trade credit, credit insurance, change management and shared service centers, and had a key role in leading the change from decentralized to globally centralized credit risk management within UPM Group. She is also a member of UPM Finance & Control Management Team and has overseen several mergers and acquisitions. Pia has a global responsibility for UPM Group's credit insurance schemes, credit risk portfolio and credit risk management strategy.

Pia currently serves on FCIB’s European Advisory Council and has recently spoken at FCIB’s conferences in Europe and the U.S.

Antje Seiffert-Murphy, CFA | Equinox Global

Antje Seiffert-Murphy is a CFA® Charterholder. Based in Equinox Global’s New York office, she is responsible for Equinox’s North American trade credit insurance operations. Antje has wide experience in trade credit, political risk and surety underwriting, and has worked across numerous industries and countries. Her knowledge in both primary and reinsurance trade credit underwriting extends from her time as a reinsurance underwriter in Hannover, Germany, and primary risk underwriting capacities in New York.

Milena Torciano | CEO | Mitigram | Stockholm, Sweden

Milena Torciano was appointed CEO of Mitigram in May 2017 and has helped build the fastest growing global trade finance platform with more than USD12bn facilitated transactions, risk priced in more than 100 countries and 500-plus issuing banks.

Prior to her current role, Milena was a senior director with AnaCap Financial Partners (c. €3.3bn AUM, London), an active owner of and majority investor in fast-growing, technology-driven financial service companies controlling six banking platforms across Europe. Amongst early portfolio company investments led by her is the first private-equity-backed acquisition of a U.K. bank, completed by AnaCap in 2009, regulatory approval and subsequent operational build-out of the U.K.’s first challenger bank. The bank was listed on the London Stock Exchange in 2015, having achieved 100x assets growth.

As a director of the AnaCap Credit Fund, Milena led the sourcing, acquisition and management of over €6bn bank credit claims across Europe, including taking responsibility for building the fund asset management and servicing operations. Milena was also a senior engagement manger with Oliver Wyman Financial Services advising banks on corporate finance and risk management strategy (London, Paris, New York, Amsterdam, Istanbul). Milena is fluent in Italian, English, French and Spanish.

Emma Rozand | EMEA Credit Manager | Owens Corning | Brussels, Belgium

Emma Rozand was introduced to the finance world through her employment with Société Générale. This exposure to investors, insurance companies, pension funds and brokers gave her the experience necessary for managing corporate credit risk.

Emma later worked as a credit analyst in the food industry for Ingredion and the paper industry for Sappi. She currently holds a position in the glass fiber and building materials industry as the EMEA credit manager for Owens Corning.

Emma works with large multi-nationals and enjoys working with diverse European markets. She is an active promoter of the versatility of the various credit functions and uses financial analysis to support strategic business decisions. While dealing with commodity products, she has developed expertise in risk mitigation for countries such as Russia, Brazil and India as well as in the Middle East.

In her current position, Emma also dedicates time to process improvement and compliance as she develops business partnerships, on-demand ERP system implementation, new companies’ integrations, working capital optimization, people management and growing team talents. She considers her commercial connections and networking abilities as the best complements to her technical skills for optimal risk assessment.

Vince Warrington | Protective Intelligence

Vince Warrington is a leading information assurance and cyber security expert with more than 15 years experience heading-up large-scale, organization-wide IT and cyber security programs for central government departments, blue chip private companies and well-known voluntary organizations across the globe.

Vince is an influential member of the Information Assurance Advisory Council (IAAC) and the UK Cyber Security Forum. He founded Protective Intelligence in 2005 to provide an optimum IT and cyber security service to enable organizations to effectively prevent accidental data leaks, secure their IT networks successfully and deliver robust security awareness training for all staff and stakeholders. His mission is to educate businesses, charities and government departments to move away from traditional IT security models, to one where everyone within an organisation works towards the common goal of protecting information through joint responsibility and co-ordinated thinking.

Vince has recently helped to develop the internal Security Operation Centre and threat intelligence network for the Department of Work & Pensions along with its latest cyber security strategy. He has also delivered successful business change in cyber security programmes and IT security operations for organizations including GlaxoSmithKline, Diageo, Financial Conduct Authority, Euromoney Institutional Investor, Saudi Aramco, Metropolitan Police Service, Sainsbury’s, Foreign & Commonwealth Office, HM Treasury and Skillshare International, and most recently, the Financial Conduct Authority.

Vince has been instrumental in delivering successful security programs across the globe including: the USA, Holland, Belgium, Brazil, China (Hong Kong), Afghanistan, Saudi Arabia , South Africa, Mozambique, Botswana, Namibia, Lesotho, Swaziland and Tanzania.

Vince has recently been appointed as a non-executive director of specialist recruitment consultancy, CyberOne, to head up a unique CISO-as-service offering that will help businesses safeguard against escalating cyber crime on a flexible basis.

Martine Zimmermann, ICCE | Regional Credit Manager EEMEA | F. Hoffmann-La Roche AG | Basel, Switzerland

Martine Zimmermann has more than 30 years of experience in international credit management and credit risk insurance. Before joining Roche, Martine held a variety of positions in credit management and countertrade at Ciba-Geigy, Switzerland.

Since 1989, she has been responsible for credit risk insurance schemes worldwide, supporting the sales and marketing organizations when new business requires start-up activities in high-risk countries, special projects in relation to debt collection and establishing a strategy for trade finance for the main exporting company.

Martine supports the fast-growing business units in each step of the sales order-to-cash cycle, beginning with the assessment of new customers to the establishment of provisions for bad debts, including risk mitigation, support in trade finance and collection, and the monitoring of accounts receivables.

Martine serves on FCIB’s European Advisory Council and has frequently moderated at summits across Europe and the U.S.

Edo Zorge | Teamleader Credit Polyolefins | Treasury & Funding Department | Borealis Polymers NV | Mechelen, Belgium

Edo Zorge has enjoyed a long career in credit and risk management for more than 25 years during which he has worked for different industries. The credit management seed was planted when he joined Dutch credit insurer NCM, now Atradius, where he held various sales positions home and abroad.

After several credit management positions in the logistics, financing and metals industries, he now leads a team of credit analysts for polymer producer Borealis in Belgium. Edo’s main focus lies on credit management innovation, credit processes and automation.







amsterdam programme


Sunday, 16 September

19.00 – 20.30

Welcome Reception

Reunite with colleagues and welcome this year's conference speakers, panellists and other guests over cocktails and hors d’oeuvres.

Monday, 17 September

8.00 – 8.45

EXPO Area & Coffee

Visit with best-in-class service providers that support the credit management profession across the globe over coffee.


9.00 – 10.00

Keynote Presentation: The Global Economic Landscape

   Francois Faure, Head of Country Risk Research, BNP Paribas, Paris

10.00 – 10.30

Networking Coffee Break in Expo Area

10.30 – 11.30

Order to Cash Process (OTC)

As companies across the world embrace new technologies, they recognise that inefficiencies in the OTC cycle can create potential losses resulting in less working capital. This session will examine the importance of OTC processes, from the sales contract to cash collection. Panellists will also examine ways in which the OTC has improved during the recent digital revolution.

   Pia Porvari, CICP, Head of Credit, UPM-Kymmene Corporation, Helsinki, Finland

Anna Przezdziek , Global Credit & Collections Manager, Tate & Lyle, Lodz, Poland
Cristof Van Laer,  Practice Leader, Credit Management, TriFinance, Antwerp, Belgium

11.30 – 12.30

Blockchain: The Future of Global AR Collections

   Antje Seiffert-Murphy, VP Trade Credit and Political Risk, Equinox Global Inc., New York, USA

   Steve Davies, Partner, Global Blockchain Leader, PricewaterhouseCoopers LLP, Edinburgh, Scotland 


Networking Luncheon & Expo


Cyber Security

Cyber incidents are rarely out of the news these days, and understanding these events is just as important to a credit manager as political risks and financial regulations are. Whilst it is tempting to dismiss cyber issues as technical problems more suited to your IT Department, the reality is an incident can have serious economic and political consequences, impacting the board room and even destabilising national governments. And with tough new data protection legislation being introduced across the globe, cyber risk is now forming an important part of the decision-making process in credit management. However the cyber security industry often fails to clearly explain the threats, using a range of buzzwords and jargon. In this session, two of the U.K.’s leading cyber security and information governance experts will explain current global cyber threat levels, the people behind them and their motivations, and what indicators credit managers need to look for when considering cyber risks.

   Vince Warrington, Founder, Protective Intelligence Ltd, Bicester, UK


Coffee & Networking in the EXPO


Open Forum Part One: General Credit-Related Topics

As a result of the overwhelming speed of changing technologies, this panel of experts drawn from FCIB membership and spanning different world regions will address important issues affecting credit managers in their risk management and accounts receivable collection processes. The forum sets the stage for an open exchange of information and sharing of expertise amongst fellow credit professionals.

Topics of interest include the following:

  • Growing adoption of fintech platforms by banks and corporates
  • Involvement of non-bank funders in trade finance
  • Example of a trading platform - pricing the risk of trade
  • New machine learning-based credit scoring systems
  • Examples of artificial intelligence use

   Martine Zimmermann, ICCE, Regional Credit Manager, EEMA, F. Hoffmann- La Roche Ltd, Basel, Switzerland

André Casterman, Chair ITFA Fintech Committee and CMO INTIX, Brussels, Belgium
Stephan Glismann-Bringmann, CICP, Director, CRIF Credit Solutions, GmbH, Hamburg, Germany
Milena Torciano, CEO, Mitigram, Stockholm, Sweden
Eva van der Grijn , Solutions Architect, Serrala EMEA B.V., Breda, Netherlands


Networking Dinner (Meet in the hotel foyer at 18.45pm for prompt departure.)
Join fellow credit professionals for a relaxing dinner in the capitol city. (Dress code: Smart casual)

Location: Cleaver East at The Clarence Hotel, 6-8 Wellington Quay Dublin 2
Cleaver East at the  Clarence Hotel

Sponsored by: CREDITY

Tuesday, 18 September top


EXPO Area & Coffee


8.30 – 8.45

Updates by Members of FCIB’s European Advisory Council


Legal Updates Affecting AR Portfolios


Artificial Intelligence and Machine learning
With the continued growth in artificial intelligence (AI), the corporate world will automate more processes. This technology has the ability to change how credit professionals will assess customer and sovereign risk in the future.  In this session, we will examine new and innovative ways in which various technology  platforms are using AI currently.

  Eva van der Grijn, Solutions Architect, Serrala EMEA B.V.,  Breda, The Netherlands

  Marcel Wasbauer, Managing Director, Proferus BV, Amsterdam, The Netherlands


Open Forum Part Two: Country Specific Questions

  • Africa (Nigeria, Kenya)
  • Central and South America (Mexico, Argentina, Brazil, Peru and Chile)

   Martine Zimmermann, ICCE, Regional Credit Manager, EEMA, F. Hoffmann- La Roche Ltd, Basel, Switzerland

Auro Das, CICP, Manager - Europe, Middle East & Africa, Juniper Networks India Pvt Ltd, Bangalore, India
Annette E. Hagemann, ICCE, CPC, CCP , Director of Global Credit and Collections, Harsco Corporation, Camp Hill, PA, USA
Louise M. Kern, Managing Director, GloBIS - Global Business Information Services, Inc., Vienna, Austria
Karen McLaughlin, ICCE , Group Credit Manager, Innospec Limited and Innospec Inc., Ellesmere Port, UK
Emma Rozand, EMEA Credit Manager, Owens Corning, Brussels, Belgium
Edo Zorge, Teamleader Credit Polyolefins, Treasury & Funding Department, Borealis Polymer NV, Mechelen, Belguim


Coffee & Networking in the EXPO Area (Note: Final coffee break will be 15 minutes only)


Open Forum Part Two - Country specific questions

  • Middle East
  • India
  • China

12.30 – 13.30

Luncheon & Farewells

13.30 – 15.00

Industry Credit Group Meetings

15.30 – 18.00

European Advisory Council Meeting


Sunday, 13 November

19.00 – 20.30

Welcome Reception

Join us as we reunite with colleagues and welcome this year's conference speakers, panelists and guests in Amsterdam over cocktails and hors d'oeuvres.

Monday, 14 November

8.00 – 8:45

EXPO Area & Coffee

9.00 – 10.00

Keynote Presentation: The Global Landscape

Bert Bruning, Managing Director, Dutch State Business, Atradius
Amsterdam, Netherlands

10.00 – 10.30

Networking Coffee Break in Expo Area

10:30 – 11:30

Country Risk: Latin America

As news from Brazil and Argentina continues to cause concern in world markets, a panel of experts drawn from different industries with different areas of expertise will examine the current and future risks of trading in key Latin American countries.

Neil Ross, Regional Manager EMEA Trade Credit, AIG
Moscow, Russia

Sebastian Vanderlinden, Country and Risk Analyst, Credendo Group
Brussels, Belgium
Emerson Ferreira Rodrigues de Sousa, Customer Credit Risk Management - Global Governance & Systems, BASF
Ludwigshafen, Germany
Alexandra Dumitru, Economist (Latin America) Rabobank
Utrecht, Netherlands
Stian Kurvers, Credit Risk Manager, Nidera BV
Rotterdam, Netherlands

11:30 – 12:30

Country Risk: Trading Conditions in Russia

Moderator Robert Schulze, recently appointed as President of the Association of European Businesses’ (AEB) newly formed Arbitration Court in Moscow, will guide panelists through a discussion of how well perceptions about trade with Russia match the reality of conducting everyday business transactions. With increased economic sanctions imposed against Russia by Europe and the U.S, the panel of experts will examine ways to conduct business more safely and discuss among other matters:

  • What are the real difficulties with trading in Russia?
  • What are the difficulties experienced when collecting accounts receivable in Russia?
  • How can risk be mitigated from the outset?

Robert Schulze, Attorney & President of AEB Arbitration Court, Schulze, Brutyan & Partners LLC
Moscow, Russia

Dr. Frank Schauff, CEO, Association of European Businesses
Moscow, Russia
Olivier Lazare, Country Chair Russia Shell Exploration and Production Services (R.F) B.V, Shell
Moscow, Russia
Oleg Krylov, Head Transaction Services, ING
Moscow, Russia
Alexey Bezdenezhnykh, Ingosstrakh Ondd Credit Insurance, CEO
Moscow, Russia


Networking Luncheon & Expo


Trading in Emerging Markets - The Importance of “Local Content” Rules and Regulations

Local content refers to securing direct and indirect opportunities for employment and procurement to home nationals and is becoming more topical and immediately relevant to all multinational companies. Because many countries are currently enacting laws to make it mandatory, the meaning of local content will be discussed along with the requirements of a local content policy to secure the best possible outcomes for all parties.

Patrick Lecoy,
Managing Director, Export Assistance and Development


Coffee & Networking in the EXPO


Straight Talk: Trends & Developments in Trade Credit Insurance
In a global economy shaped by a mix of long-term trends and cyclical influences, the issues plaguing the commercial credit arena, business ebbs and flows and receivable portfolios react accordingly, even resulting in bankruptcy. Join a panel of experts, drawn from various insurance underwriters, to discuss where we are currently, taking a closer look at:

  • What’s on the geopolitical risk horizon?
  • How is the tumultuous foreign currency exchange environment impacting global trade and emerging markets?
  • What are the trends and observations regarding how global risk is being managed in today’s business environment?
  • How will insurance underwriters adjust their portfolios to meet the demand for coverage and risk in the future?

Robert Nijhout, Executive Director, ICISA

Kick Baesjou, Commercial Director, Coface Global Solutions
Paris, France
Neil Ross, Regional Manager EMEA Trade Credit, AIG
Moscow, Russia
Vincent McCue, Senior Vice-President, Marsh GmbH
Dusseldorf, Germany
Pieter Postmus, Global Accounts Manager, Atradius
Amsterdam, Netherlands

16.30 – 17.30

Effectively Managing Credit Intelligence Processes

Discover how combining high-quality external information with your own data delivers actionable insight, improved efficiency and the ability to make more informed decisions. Using a series of case studies Bureau van Dijk and SHS Viveon will explain how companies are getting a better and more consistent view on their clients, mitigating their risk, making a real impact on their bottom line and facilitating new sales. Topics include: the availability of credit information globally; how the combination of credit information and credit management software is the main driver for working more effectively and efficiently; the differences between European and American strategies; and, the latest innovations.

  Sander Desmet, CICP, Bureau van Dijk
Brussels, Belgium
  Wilm Schweer, Senior Manager, Head of Partner Management, SHS VIVEON Solutions GmbH


Assemble to depart to the evening dinner


Networking Dinner
Attendees and guests will gather to enjoy a relaxing dinner while reviewing the day's events and networking in an informal atmosphere.

Tuesday, 15 November top


Coffee Service in the Expo Area

8.30 – 9.00

Membership Update

  • New Additions to the Knowledge & Resource Centre
  • Week in Review, FCIB’s e-newsletter
  • Student updates and ICCE certification
  • Credit & Collections Survey Report
  • Guide to Core Competencies


Post Brexit/Post U.S Presidential election

A look at the impact of the UK referendum result on the European Union while, also, taking a trip across the Pond to evaluate the outcome of the Presidential elections and its effect on the global economy.

  Jan Randolph, Director of Sovereign Risk, IHS Economics & Country Risk
London, UK
  Amy Crews-Cutts, Chief Economist, Senior Vice-President, Equifax
Washington D.C, US


Coffee & Networking in the Expo


Open Forum

For more than 50 years, FCIB has been hosting its signature Open Forum session during conferences and summits to promote and encourage the open exchange of information and sharing of expertise. Participants ask questions and discuss credit-related and country-specific challenges while sharing strategies to carefully guide their companies to profitability.

Martine Zimmermann, ICCE, EEMEA Operations Direct Markets Credit Management, F.Hoffmann La-Roche
Basel, Switzerland

Karen McLaughlin, ICCE, Group Credit Manager, Innospec Inc and Innospec Limited
Ellesmere Port, UK
Pia Porvari, ICCE, Head of Credit, UPM Kymmene Corporation
Helsinki, Finland
Edwin Tanis, Manager A/R Receivables, EMEA and Asia/Pacific, Progress Software
Rotterdam, Netherlands
JoAnn Malz, ICCE, Director, Corporate Customer Services, Pentair Management Company
Minnesota, U.S


Shared Services Centres: The Good, the Bad & the Ugly!

As profitability pressure continues to mount, companies are working to build synergy within their finance and sales organizations. Shared service centres are being used to streamline costs and re-engineer credit processes and policies. Of course, the transition to a shared service centre environment is not made without a few bumps in the road – from standardization to customer service. Listen to credit managers describe their journey as they share their successes, failures, and continued quests.

Michael Andreasen, ICCE, Senior Credit Analyst WE, Covestro AG
Leverkusen, Germany

Minna Kaarto, Manager, Group Credit Risk Management, UPM Kymmene Corporation
Helsinki, Finland
Edwin Tanis, Manager A/R Receivables, EMEA and Asia/Pacific, Progress Software
Helsinki, Finland
Harry Nieuwenhuizen, Senior Advisor/Shared Service Centres, Nieuwenhuizen Advice & Management Support
Breda, Netherlands
Other Panelists - TBA

12.30 – 13.30

Luncheon & Farewells

13.30 – 15.00

Industry Credit Group Meetings

15.30 – 17.00

European Advisory Council Meeting