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About the Webinar

Today, many organizations are taking a closer look at their credit management process. Top Performers have taken this analysis a step further by addressing all aspects of their credit process perfor¬mance including productivity, cycle times, quality of services, and the correlation to a healthy receivables portfolio. These Top performers in The Hackett Group's Customer-to-Cash Benchmark database look beyond just savings in the cost of the process itself, placing more emphasis on the effects of a well-run credit group. In this webcast, Bryan DeGraw, Hackett’s Global C2C Advisory Program Leader, will share several of those key performance metrics and practices being leveraged by organizations that are leading them to Top Performance status in the Hackett database.


Bryan DeGraw
Senior Business Advisor and Program Manager,
Customer-to-Cash and Purchase-to-Pay
The Hackett Group
Atlanta, Georgia

In his current role as senior business advisor and program manager at The Hackett Group, a global advisory firm, Bryan conducts topical research, supports client inquiries, leads member webcasts and performs client briefings. He has 20 years of business experience, having worked in corporate management and in consulting, defining and transforming back-office finance and customer-facing business processes. He has extensive program management office experience that includes defining and documenting methodologies, creating project measurements, facilitating workshops and performing future-state training. In addition, he has advised corporate finance management regarding business plans, budgets and process/performance improvement.

Bryan’s previous experience with The Hackett Group has included managing and delivering finance, procurement, and complete SG&A benchmark projects for clients in both the public and private sectors.

Bryan has an MBA from Fairleigh Dickinson University and a BS from Ramapo College of New Jersey both in Management Information Systems.