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7 Best Practices for Dealing with Change in Multicultural Business
October 22 2014  9.00am


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9:00am EST, 8:00am CDT, 7:00am MDT, 6:00am PDT

About the Webinar

Learn outsourcing strategies to adapt to new multicultural environments in the areas of communication and management styles, approach to time and other intercultural differences. Gain knowledge to position yourself for success.

Gain knowledge to position yourself for success if your company:

  • Is involved in, or developing business across global borders
  • Has different locations around the world and requires cross-culture collaboration
  • Is going through changes which impact you directly

Program Highlights

Topics to be covered:

    1. What is Change Management and why it affects everyone
    2. The multicultural work environment
    3. How change and working cross culturally impacts our values, beliefs and standard conventions
    4. Approaches to change – why some people cope better than others
    5. Intercultural aspects and considerations for working collaboratively
    6. Our recommendations for successful change transition and ongoing cross culture working relationships


9am EST, 2pm GMT and 3pm CMT

Who Should Attend

The following professional job titles would benefit from this webinar: International credit professionals, Trade Finance Professionals, Export Compliance Professionals, Exporters, Importers, Sales Manager, Purchasing Manager, Custom Broker, Attorney, Trade Advisors & Consultants, International Bankers.

Registration Fees

  FCIB Member: Non-Member:
by 10/8/14 $95 $195
after 10/8/14 $145 $245

 Registration Fees Include: One telephone and web connection at one physical location


Waseem Hussain
Managing Director
MARWAS, Switzerland

waseem hussainWaseem Hussain has been the managing director of MARWAS Ltd. since 1996. He has helped numerous European companies design and execute strategies for their business in India.

A renowned specialist, business consultant and keynote speaker on doing business in India, Waseem’s areas of expertise include market strategy and execution, leadership, negotiating, project management, change management, intercultural communication, employee selection and staff attrition management.

He has trained and coached more than 8,000 executives, managers, engineers, scientific researchers and administrative staff from several countries on how to successfully deal with culture, mentality and work ethos in India. He organizes study and business delegation trips to India, is the author of numerous articles, book chapters and market studies and a keynote speaker at international business conferences.

Waseem is a member of the Duke Corporate Education Global Learning Resource Network, faculty with the International Executive MBA programme at Zurich University of Applied Sciences (ZHAW), visiting faculty with the Supply Chain Management Executive MBA course at Swiss Federal Institute of Technology ETH and member of the Thunderbird Educator Network at Thunderbird School of Global Management.

Waseem is a Swiss citizen of Indian origin. He was raised in Switzerland, graduated from a commercial college in Zurich and completed studies in international management, management consulting, project management and intercultural communication. He is business fluent and presents in English, German, Urdu and Hindi and divides his time between consulting, public speaking and writing.

Visit MARWAS website

Article: Different Worlds, Different Ways



Pamela Thomas, PGCE, MITOL, MICM, NLP pr
Cognisant Training Limited, United Kingdom

pam thomasPam Thomas is the facilitator and instructor for FCIB's prestigious International Credit & Risk Management Online Coursesm. She has extensive training and management experience gained through a variety of roles in banking and corporate finance sectors. She holds a postgraduate degree in education and training (PGCE), is a member of the Institute of Training and Occupational Learning (ITOL), the Institute of Credit Management (ICM) and is a NLP practitioner. She lectures on credit management at University of West London on the BA honours degree in credit management which she helped to develop and implement. 

Prior to concentrating her time on training and education, Pam worked as export credit manager for a number of global companies in the United Kingdom. Her areas of responsibility included Africa, Middle East and Central Eastern Europe. She has a good understanding of international business processes and cultural diversity within the marketplace and is able to bring a wealth of knowledge to her training courses.

In addition to working as an independent trainer, Pam has worked as an associate trainer for Dun & Bradstreet, Institute of Credit Management, Chartered Institute of Management Accountants, Credit Services Association and Hemsley Fraser Group, London.


Cancellation and Refund Policy

Registration fees, less a $50 processing fee will be refunded for written cancellations received 7 days before the program start date. No refunds for cancellations within 7 days of the program start date. Substitutions are permitted.


Certificate of Attendance

Participants who attend this webinar will receive a Certificate of Attendance. For additional participants from the same company as the main registrant, please use this form. *All additional participants must be received before the start of the webinar to receive the Certificate.


Webinar Access

Instructions to join the Webinar will be sent to the main registrant's email address the day before. Remember! please log-in at least 15 minutes prior to the webinar commencing to ensure ample time for technical assistance if needed.


Accreditation Points

 Participants earn 2 Education and 2 Participation Points towards the International Certified Credit Executive (ICCE) certification/recertification.