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Top notch international credit education, available whenever you want them, 24/7. FCIB's Global On Demand webinars are a convenient, affordable, high-quality way to enhance competency and skills. FCIB delivers information on the latest developments in global commercial credit challenges. You choose where and when. No need to worry about the original broadcast time and no need to leave your workplace to expand your knowledge!

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Our On Demand webinar library offers an extensive collection of offerings, but in our quest to best serve the needs of international credit and risk management professionals, we are continually searching for timely and relevant topics to keep YOU aware of the latest developments in global commercial credit. So, if you have an idea or suggestion, submit it here!

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Leadership Webinar Series: Your Personal Brand

In this hands-on webinar, you will learn how to make a better, more enduring impression within your industry.  Critical communication skills that define your personal brand are essential. We will also highlight how these principles can be leveraged broadly across your organization to create effective advocates for your company brand.

This personal branding workshop is designed for managers and C-suite executives, who want their expertise and influence to be more credible, authentic and effective.

Speaker:
Rick Hernandez, Principal, Syntesis Global LLC

ORDER NOW


Doing Business in India

India is on its way to becoming the world’s fifth largest economy. Manage the opportunity and challenges by getting the tips and other need-to-know information on how to effectively conduct business there from two in-country experts.

Join credit manager Auro Das and attorney Kirit Javali as they share their firsthand expertise, perspectives and best practices for collecting debts and managing risks.

Speakers:
Aurojyoti Das, CICP, credit and collections manager for Africa, Europe and the Middle East, Juniper Networks India Pvt Ltd
Kirit S. Javali, Partner, Jafa & Javali, Advocates, New Delhi, India

ORDER NOW


Leadership Webinar Series: Conducting Difficult Conversations

Difficult conversations are inevitable in any workplace. Those conversations can create unhappiness, stress and tension. They can also impair and even destroy relationships. When handled poorly, they are likely to result in serious problems that interfere with productivity and leave everyone involved feeling frustrated and dissatisfied.

Speaker:
Rick Hernandez, Principal, Syntesis Global LLC

ORDER NOW


General Terms and Conditions in International Contracts

Negotiating and drafting international contracts can be challenging. Attend this webinar and learn about the general terms and conditions in commercial transactions. Having a better understanding will help minimize creditors risk of nonpayment and strengthen their legal status in the event of a dispute.

Speakers:
Darrell Horton, ICCE, Aristocrat Technologies and Juan Pablo Bonfico

ORDER NOW


Doing Business in Argentina

Doing business in Argentina’s ever changing market and political climate is fast pace and challenging. A business can exhibit no problems one month, and then the next month the business climate or government policies change, putting the company in jeopardy. Credit professionals who do business there must be prepared to stay on top of their customers and never take what was true yesterday as being true today.

The best way to enforce debts and contracts as well as the legal process and remedies for collecting debts in Argentina are some of the topics Buenos Aires-based attorney Juan Pablo Bonfico will cover in this webinar. Credit director, Darrell Horton, CICP, will share some of his experiences and challenges when doing business in South America’s second largest country.

Speaker:
Zijad Jusic, Bierens Group

ORDER NOW


Leadership Webinar Series: Delegating in a New Economy

Most people know that delegating is a good idea. True delegation means giving up a little of what you would like to hold onto (some measure of control) while keeping what you might prefer to give up (accountability).

As a leader, effective delegation not only will improve your own productivity and focus your efforts on high value work, you will empower your employees, improve their confidence and grow their competence. You will also build collaboration, cooperation and responsibility through your organization. On top of that, you will groom successors and aid in succession planning.

Speaker:
Rick Hernandez, Principal, Syntesis Global LLC

ORDER NOW


Doing Business in Africa: Algeria and Egypt

Who knows better about how to do business in a country than credit professionals who do business there? Join Juniper Networks’ Auro Das and Kevin Tucceri as they share firsthand experience about doing business in Egypt and Algeria. In addition to sharing some key facts and an economic overview of the countries, they will share some of their tips and techniques for mitigating risk as well as provide case studies to gain some practical experience. Take advantage of this opportunity to ask questions to benefit further from their personal experience.

Speakers:
Kevin Tucceri, CICP, credit manager, Juniper Networks, Inc.
Aurojyoti Das, CICP, credit and collections manager for Africa, Europe and the Middle East, Juniper Networks India Pvt Ltd

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Basic Letters of Credit

Letters of credit (LCs) are the best alternative to cash-in-advance terms when protecting accounts receivables from foreign buyer nonpayment, making LCs an essential part of a credit professional's arsenal for mitigating credit risks. Learn how export LCs work and how they help companies gain access to export working capital, while mitigating the risks of exporting goods and services to foreign buyers. Credit professionals need to understand the process, the types of letters of credit that are available and the need for attention to detail or their companies can experience additional costs and ultimately not get paid.

Speaker:
Bill Houck, regional manager, at SBA’s Office of International Trade for the Mid-Atlantic region

ORDER NOW


Leadership Webinar Series: Networking & Relationship Building

Whether you love networking or the thought of networking makes going to the dentist seem like a pleasure cruise, what happens after you attend a networking or social mixer can make the difference between a productive evening and a complete waste of time.

Although most people understand the important role networking and socializing can play in a career or a business, very few people put in place a methodic system for following up with the people they meet during an evening of networking and socializing. In fact, many just drop the ball entirely and never follow up at all.

Those who hate networking the most are usually the worst at following up. If you get sweaty palms just thinking about entering a room full of people you don’t know, you might avoid following through entirely. That’s actually the worst thing you can do. Not following up just means you’ll have to haul yourself back out on the cocktail circuit again and again and again.

Speaker:
Rick Hernandez, Principal, Syntesis Global LLC

ORDER NOW


Doing Business in China

Zoe will present a look at the Chinese market, creditworthiness by region and types of enterprises, how to manage credit risk and more, while Pia will provide practical and useful credit policies for assessing and managing customers in China through each stage of a transaction.

Take advantage of the knowledge and firsthand experience of these two credit professionals as they share their tips and techniques. By participating in the webinar, you can also take advantage of the opportunity to ask questions to benefit further from their wealth of knowledge about business in China.

Speakers:
Pia Porvari, CICP, Head of Credit, UPM-Kymmene Corporation, Helsinki, Finland; and Zoe Hui, Sales Director, Hong Kong & South China Region, CRIF Hong Kong Limited

ORDER NOW


 

General Terms and Conditions in International Contracts

Negotiating and drafting international contracts can be challenging. Attend this webinar and learn about the general terms and conditions in commercial transactions. Having a better understanding will help minimize creditors risk of nonpayment and strengthen their legal status in the event of a dispute.

Speakers:
Darrell Horton, ICCE, Aristocrat Technologies and Juan Pablo Bonfico

ORDER NOW


What B2B Companies Should Know About GDPR

Who knows better about how to do business in a country than credit professionals who do business there? Join Juniper Networks’ Auro Das and Kevin Tucceri as they share firsthand experience about doing business in Egypt and Algeria. In addition to sharing some key facts and an economic overview of the countries, they will share some of their tips and techniques for mitigating risk as well as provide case studies to gain some practical experience. Take advantage of this opportunity to ask questions to benefit further from their personal experience.

Speakers:
Kevin Tucceri, CICP, credit manager, Juniper Networks, Inc.
Aurojyoti Das, CICP, credit and collections manager for Africa, Europe and the Middle East, Juniper Networks India Pvt Ltd

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Commercial Collections Best Practices and Global Considerations

Learn about the practices that credit and collection professionals can implement to positively impact their debt collection efforts in the U.S. and around the world. In addition, this webinar will focus on the steps to take once an account has become past due.

Speakers:
Jeff Tharnish, International Account Manager, ABC-Amega, Inc.; Jennifer Tirre-Daniels, Director of Global Business Services, ABC-Amega, Inc.

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FX Part 2: Foreign Exchange Risk Mitigation

Take a deeper dive into the market and liquidity risk associated with foreign currency. Learn about the mechanics around using hedges to reduce the risk in future FX payable and receivables.

Speaker:
Amy Sahm, Senior Vice President and Manager, Fulton International Group, Fulton Financial Corporation

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FX Part 1: Foreign Exchange Basics

Learn how to increase profits and reduce the risks in overseas payments and receipts by using foreign exchange. Highlights of this webinar include an overview of the foreign exchange market and trends, economic drivers of volatility and the impact on trade.

Speaker:
Amy Sahm, Senior Vice President and Manager, Fulton International Group, Fulton Financial Corporation

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Credit Management 2020: Exception Management and the Evolving Role of a Credit Manager

Although key performance indicators will vary from company to company, this webinar will discuss how to use technology and KPIs beyond DSO to become more proactive within the order to cash cycle. Using these techniques can help credit professionals move from just managing the OTC process to reacting faster and minimizing problems.

Speaker: Linda van Kampen, Vice President Sales, Anachron

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Export Compliance & Regulations Series: Trade-Based Money Laundering

Trade-based money laundering (TBML) continues to cross into the credit function, and credit professionals who ignore the warning signs run a major risk of exposing their companies to inadvertent wrongdoing, which carries ever escalating fines for those involved, even if accidentally.

Speaker: Fred Dons

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Export Compliance & Regulations Series: Dual-Use Goods

Most countries have export controls on certain types of designated dual-use technologies, which can be used for either peaceful or military aims. These controls restrict the export of certain commodities and technologies without the permission of the government.

Speaker: Fred Dons

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How To Assess Country and Customer Risks

When doing business with companies or individuals in other companies, it is important to assess both country and customer risk. From a risk perspective, a rogue customer in a good country is not a much better risk than a good customer in a rogue country. Join Professor Roberto Bergami as he outlines best practices and other factors credit professionals should consider when assessing risk for both customers and the countries in which they reside.

Speaker: Roberto Bergami

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How Technology Could Change Credit Management Practices

The rapid pace of IT development and the fast expansion of the internet-of-things offers the opportunity to drive changes in credit management practices. Instant global access to ever increasing volumes of data provides a greater capacity to evaluate credit risk, and anticipate buyer demand and credit limit needs as well as business failures

Speaker: Antje Seiffert-Murphy, CFA, Equinox Global

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Export Compliance & Regulations Series: OFAC, UN & EU Embargoes/Bank Policies

Keeping pace with export compliance requirements is an ongoing and time consuming challenge; regulations and restricted or denied party lists constantly change as do export documentation rules and formats in every country. Corporate compliance is a critical aspect of credit management, and the failure to strictly comply with rules and regulations leads to major difficulties in collecting accounts receivable, which increase DSO and place a strain on working capital. Credit departments must have the knowledge and tools to successfully navigate the choppy international waters of export compliance.

Speaker: Fred Dons; Director, Head CTF Flow Netherlands; Deutsche Bank

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Export Compliance: End Users, Due Diligence, Documentation & Best Practices

Learn about the authority of the Office of Foreign Asset Controls (OFAC), as well as authority granted by specific legislation, to impose controls on transactions and freeze foreign assets under U.S. jurisdiction. Many sanctions are based on United Nations and other international mandates, are multilateral in scope and involve close cooperation with allied governments. Learn about the best practices of maintaining documentation in the event of an audit or an enforcement action that may involve a supplier or a customer.

Speaker: Lizbeth Rodriguez-Johnson, Esq., Holland & Hart LLP

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Export Compliance: Sanctions, Embargos, Denied Parties

U.S. persons must comply with Office of Foreign Asset Controls (OFAC) regulations. The U.S. Department of the Treasury, through OFAC, administers and enforces economic and trade sanctions based on U.S. foreign policy and national security goals. Enforcement actions are taken against foreign countries and regimes, terrorists, international narcotics traffickers and those engaged in activities that threaten the national security, foreign policy or the economy of the United States. Learn how sanctions and embargos are imposed and enforced based on specific U.S. foreign policy and national security goals. Get guidance and learn about the due diligence steps necessary to avoid costly violations and/or imprisonment.

Speaker: Lizbeth Rodriguez-Johnson, Esq., Holland & Hart LLP

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Making Intelligent International Credit Decisions

Making sound international credit decisions requires a different set of tips and techniques than when doing business domestically. Join Gary Mendell, president of Meridian Finance Group, as he shares best practices for evaluating foreign customers, especially amid trends toward larger credit limits, longer payment terms and other demands from international buyers and sales reps.
The webinar will also include updates on credit conditions in key international markets in Europe, Asia and Latin America—many of which face rising political and economic turmoil, while at the same time representing some of the greatest opportunities for overseas growth.

Speaker: Gary Mendell

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Order to Cash Metrics: Current and Future Models

This session will focus on the few, absolutely essential metrics your organization should track. It will also explore a couple of case studies where the metrics requirement changed as the business evolved.

Instructor: John Salek

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Financial Shenanigans

Financial shenanigans can range from creative interpretation of accounting rules to outright fraud. These actions can make a company’s credit risk look healthier than it really is and potentially go undetected for many years. This type of chicanery poses significant analytical challenges for credit professionals and has caused sizeable losses to the credit and investor community. For example, major cases in the recent past include Enron and WorldCom. During the webinar, Antje Seiffert-Murphy, CFA, of Equinox Global, will discuss types of financial shenanigans that include earnings manipulation and cash flow as well as explore ways to detect manipulations with the help of examples where companies reported false or misleading financial results.

Speaker: Antje Seiffert-Murphy

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Assessing Key Financial Information – The Balance Sheet and Beyond

This webinar provides practical guidance on Risk Assessment in an international environment. It will provide an overview of concepts in relation to carrying out an analysis of the key financial statements and interpreting information from a credit manager's perspective.

Speakers: Pam Thomas

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International Credit Scoring Systems

This webinar provides practical guidance on the use of credit scoring tools in an international environment.

Instructor: Rita Mocquet

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Financial Statements, Trends, Payment Terms and Red Flags in International Credit Risk Management

This webinar will provide the attendees facts related to international financial statements including the difference between GAAP and IFRS, how these differences in accounting principles can affect financial ratios, and will review Red Flags related to financial statements.

Instructor: Craig Simpkins

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Doing Business in India

India is on its way to becoming the world’s fifth largest economy. Manage the opportunity and challenges by getting the tips and other need-to-know information on how to effectively conduct business there from two in-country experts.

Join credit manager Auro Das and attorney Kirit Javali as they share their firsthand expertise, perspectives and best practices for collecting debts and managing risks.

Speakers:
Aurojyoti Das, CICP, credit and collections manager for Africa, Europe and the Middle East, Juniper Networks India Pvt Ltd
Kirit S. Javali, Partner, Jafa & Javali, Advocates, New Delhi, India

ORDER NOW


Doing Business in Argentina

Doing business in Argentina’s ever changing market and political climate is fast pace and challenging. A business can exhibit no problems one month, and then the next month the business climate or government policies change, putting the company in jeopardy. Credit professionals who do business there must be prepared to stay on top of their customers and never take what was true yesterday as being true today.

The best way to enforce debts and contracts as well as the legal process and remedies for collecting debts in Argentina are some of the topics Buenos Aires-based attorney Juan Pablo Bonfico will cover in this webinar. Credit director, Darrell Horton, CICP, will share some of his experiences and challenges when doing business in South America’s second largest country.

Speakers:
Darrell Horton, ICCE, Aristocrat Technologies and Juan Pablo Bonfico

ORDER NOW


Doing Business in Africa: Algeria and Egypt

Who knows better about how to do business in a country than credit professionals who do business there? Join Juniper Networks’ Auro Das and Kevin Tucceri as they share firsthand experience about doing business in Egypt and Algeria. In addition to sharing some key facts and an economic overview of the countries, they will share some of their tips and techniques for mitigating risk as well as provide case studies to gain some practical experience. Take advantage of this opportunity to ask questions to benefit further from their personal experience.

Speakers:
Kevin Tucceri, CICP, credit manager, Juniper Networks, Inc.
Aurojyoti Das, CICP, credit and collections manager for Africa, Europe and the Middle East, Juniper Networks India Pvt Ltd

ORDER NOW


Doing Business in Argentina

Doing business in Argentina’s ever changing market and political climate is fast pace and challenging. A business can exhibit no problems one month, and then the next month the business climate or government policies change, putting the company in jeopardy. Credit professionals who do business there must be prepared to stay on top of their customers and never take what was true yesterday as being true today.

The best way to enforce debts and contracts as well as the legal process and remedies for collecting debts in Argentina are some of the topics Buenos Aires-based attorney Juan Pablo Bonfico will cover in this webinar.

Speakers: Credit director, Darrell Horton, CICP, Aristocrat Technologies and Juan Pablo Bonfico

ORDER NOW


Doing Business in China

Zoe will present a look at the Chinese market, creditworthiness by region and types of enterprises, how to manage credit risk and more, while Pia will provide practical and useful credit policies for assessing and managing customers in China through each stage of a transaction.

Take advantage of the knowledge and firsthand experience of these two credit professionals as they share their tips and techniques. By participating in the webinar, you can also take advantage of the opportunity to ask questions to benefit further from their wealth of knowledge about business in China./p>

Speakers:
Pia Porvari, CICP, Head of Credit, UPM-Kymmene Corporation, Helsinki, Finland; and Zoe Hui, Sales Director, Hong Kong & South China Region, CRIF Hong Kong Limited

ORDER NOW


Doing Business in France

Whether you are currently doing business in France or thinking about it, it is important to understand more about it and how companies are structured in the country. During this webinar, Vladimir Malenic of Equinox Global will discuss:

  • France’s economic overview and outlook
  • Insolvency statistics and average payment behavior
  • Where to find financial information
  • Typical corporate structures and group structures

 

Speaker: Vladimir Malenic, Equinox Global

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Doing Business in Germany

Before you do business in a country it important to know more about it and company structures. During this webinar, Antje Seiffert-Murphy, of Equinox Global, will review:

  • Germany’s economy and outlook
  • Insolvency statistics and average payment experience
  • Where to find financial information
  • Types of corporate structures, including GmbH, AG, KG, GmbH & Co KG
  • Typical group structures
  •  

    Speaker: Antje Seiffert-Murphy; CFA, Equinox Global

    ORDER NOW


    Doing Business in Italy

    Italy, one of Europe’s most important markets, consists of a massive number of small- and medium-sized dynamic undertakings. Although these businesses represent great opportunities for foreign companies, they also present challenges, which credit professionals must navigate.

    In this webinar, two attorneys, with extensive experience in assisting foreign companies operate in Italy, will focus on some of the issues that may require special attention when entering into contractual relations with Italian companies.

    Speakers: Eva Knickenberg-Giardina and Irene Grassi, of CLG Italia, Studio Legale e Tributario

    ORDER NOW


    Doing Business in Iran

    After Saudi Arabia, Iran has the second-largest economy in the Middle East. Opportunity, however, is tempered by the many financial, trade and business sanctions that surround doing business there. For those companies that currently do business in Iran or those firms that are considering it, it’s important to know what the risks are and how to minimize them.

    The best way to enforce debts and contracts as well as the legal process and remedies for collecting debts are some of the topics Tehran-based collections attorney Ehsan Hosseinzadeh will cover in this webinar. Attorney Jeremy Paner, former Office of Foreign Assets Control (OFAC) official, will discuss the U.S. sanctions on Iran following the Nuclear Deal and preview what to expect next.

    Speakers: Ehsan Hosseinzadeh, managing partner of Educated Lawyers; and Jeremy Paner, of counsel for Holland & Hart

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    Doing Business in Russia

    Russia remains a promising market with more than 142 million consumers and acute infrastructure needs, according to the export.gov website. Conducting business in the world’s largest country, however, can be impeded by several factors, several of which the website highlights: burdensome regulatory regimes; inadequate intellectual property rights protection and enforcement; widespread corruption and inadequate rule of law; inconsistent application of laws and regulations; and lack of transparency.

    Two attorneys who have extensive experience with credit and collection issues in Russia will share their expertise about major factors to consider and how to mitigate risks.

    Speakers: Sergey Brutyan and Robert Schulze of Schulze, Brutyan & Partners GmbH

    ORDER NOW


     

    Leadership Webinar Series: Your Personal Brand

    In this hands-on webinar, you will learn how to make a better, more enduring impression within your industry.  Critical communication skills that define your personal brand are essential. We will also highlight how these principles can be leveraged broadly across your organization to create effective advocates for your company brand.

    This personal branding workshop is designed for managers and C-suite executives, who want their expertise and influence to be more credible, authentic and effective.

    Speaker:
    Rick Hernandez, Principal, Syntesis Global LLC

    ORDER NOW


    Leadership Webinar Series: Conducting Difficult Conversations

    Difficult conversations are inevitable in any workplace. Those conversations can create unhappiness, stress and tension. They can also impair and even destroy relationships. When handled poorly, they are likely to result in serious problems that interfere with productivity and leave everyone involved feeling frustrated and dissatisfied.

    Speaker:
    Rick Hernandez, Principal, Syntesis Global LLC

    ORDER NOW


    Leadership Webinar Series: Delegating in a New Economy

    Most people know that delegating is a good idea. True delegation means giving up a little of what you would like to hold onto (some measure of control) while keeping what you might prefer to give up (accountability).

    As a leader, effective delegation not only will improve your own productivity and focus your efforts on high value work, you will empower your employees, improve their confidence and grow their competence. You will also build collaboration, cooperation and responsibility through your organization. On top of that, you will groom successors and aid in succession planning.

    Speakers:
    Rick Hernandez, Principal, Syntesis Global LLC

    ORDER NOW


    Leadership Webinar Series: Networking & Relationship Building

    Whether you love networking or the thought of networking makes going to the dentist seem like a pleasure cruise, what happens after you attend a networking or social mixer can make the difference between a productive evening and a complete waste of time.

    Although most people understand the important role networking and socializing can play in a career or a business, very few people put in place a methodic system for following up with the people they meet during an evening of networking and socializing. In fact, many just drop the ball entirely and never follow up at all.

    Those who hate networking the most are usually the worst at following up. If you get sweaty palms just thinking about entering a room full of people you don’t know, you might avoid following through entirely. That’s actually the worst thing you can do. Not following up just means you’ll have to haul yourself back out on the cocktail circuit again and again and again.

     

    Speaker:
    Rick Hernandez, Principal, Syntesis Global LLC

    ORDER NOW


    C.A.P.T.U.R.E. the Excellence in Communication

    C.A.P.T.U.R.E. communication (Syntesis Global’s Effective Communications Model: Clarity, Audience, Purpose, Time, Understanding, Respect, Empowerment) is a vital tool for any professional and begins with understanding your audience. Managing conflict and difficult conversations require critical listening, understanding and influencing skills, as a foundation to communicating succinctly—while focusing on a positive resolution that serves the whole.

    Speakers:
    Rick Hernandez, Principal, Syntesis Global LLC

    ORDER NOW


    The Link Between Emotional Intelligence and Success

    According to Forbes, of all the people they've studied at work, they found that 90% of top leaders and performers are also high in emotional intelligence.

    On the flip side, just 20% of bottom performers are high in emotional intelligence. You can be a top performer without emotional intelligence, but the chances are slim.

    Speakers:
    Rick Hernandez, Principal, Syntesis Global LLC

    ORDER NOW


    Conflict Resolution

    Conflict is a normal part of any organizational relationship. Learning how to deal with conflict—rather than avoiding it—is crucial. When conflict is mismanaged, it can cause great harm to business goals, strategy and credible relationships.

    Speaker: Rick Hernandez

    ORDER NOW


    Driving Change and Executive Plan

    What’s the cost of falling short of a plan, collection quotas or profitability metrics? Learn how to master the elements that underscore the successful implementation of key initiatives, while driving change.

    To optimize your strategic plan, align with targeted growth objectives and ensure greatest organizational impact, learn how to blend your core vision with outcomes that reflect the impact of your successful execution toward positive results.

    This results-oriented webinar provides you with practical techniques to shape your leadership message, drive collaboration and embrace change during times of organizational growth, merger and acquisition activity, or when undergoing periods of uncertainty.

    Speaker: Rick Hernandez

    ORDER NOW


    Executive Decision-Making

    Behind every great leader is the ability to make executive decisions that embrace time, audience and value. In a global economy, how does one measure scope, culture and financial impact?

    In today’s world, balancing business, markets and organizational culture is not only a science, but an art form. Having the ability to discern and evaluate economies of scale, while under the pressures of short-term performance, time and consequences, places critical decisions in your capable hands.

    Effective executive decision-making is an absolute and essential skill all senior executives must possess. Whether narrow or broad in scope, one’s ability to assess with accuracy and precision is crucial in global decision-making to ensure performance and financial optimization. Credibility is power, and poise while under the weight of critical transactions lies on your shoulders.

    How do you make critical executive decisions?
    Developing decision-making skills can help you gain respect, dignity and closure. It is your reputation and ability to influence your audience with the finesse and leverage necessary to increase one’s ability to accelerate time and secure successful outcomes.

    Speaker: Rick Hernandez

    ORDER NOW


    Building Relationships with Key Stakeholders

    “Consider how hard it is to change yourself and you'll understand what little chance you have in trying to change others.” - Benjamin Franklin

    Professional success is important to everyone, but success in business and in life means different things to different people—as well it should. Regardless, however, real success, the kind that exists on multiple levels (personal, business and professional), is impossible without building great relationships. Real success is impossible unless you treat other people with kindness, regard and respect.

    Trust, it is said, is essential to building solid personal and work relationships, but how do you build trust? Everyone has an opinion. Sometimes, no matter how hard we try, relationship building eludes us. Beyond “tools and techniques,” this results-oriented seminar provides you with practical and sincere “best practices” for building genuine work relationships that serve your business objectives, affiliation and trust. Yes, performance accountability, too!

    How does one build ‘effective’ and genuine relationships?
    Developing your relationship-building skills can help you gain commitment from people at all levels—direct reports, peers and bosses. Learn how to effectively earn trust, commitment and respect by learning what serves others and what motivates them. See how quickly you generate “real success”—the kind that will ultimately produce organizational results.

    Speaker: Rick Hernandez

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    Thinking Strategically

    Differentiate your executive contribution by mastering the ability to increase your organizational impact and by thinking strategically and “around the corner.”

    Setting goals and making plans are not enough. Understanding your business and your markets are not enough. To set the pace for innovation and separation from the crowd is about one’s ability to anticipate the unseen.

    No matter how compelling the vision—or how brilliant the plan—without strategic visioning, its execution is no guarantee for success, nor sustainability. This results-oriented seminar provides you with practical techniques to shape your ability to optimize growth and profitability by strategically merging your vision, plan and goal execution.

    Thinking strategically is an essential component of leadership. Your position in an organization and the power it gives you aren't always enough to motivate people to do what you ask—unless, your vision and “business alignment” is compelling and strategic.

    Speaker: Rick Hernandez

    ORDER NOW


    Successful Change Management

    In today’s globally connected economy, many corporations are in a continuing cycle of change as a result of mergers, acquisitions, outsourcing and offshoring. Some corporations have moved to a Shared Service Center Model (centralization), while others have reversed the process (decentralization).

    Speakers: André Kolkman

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    Adapting to New & Demanding Roles

    What worked in the past may not serve your future.

    Relying on the knowledge and skills that made you successful at one level in an organization won’t necessarily help you succeed at the next. In fact, if you rely too heavily on them, they can work against you. The successful journey up the food chain involves letting go of some things that have facilitated your progress so far. It is imperative to re-invent yourself, learn new skills and adopt new perspectives. Ensuring you allocate your time appropriately is essential. Here, your credibility begins.

    In this webinar, you will learn to ask the right questions and partner with others to help you understand what business you’re really in and its executive demands, as well as assessing what is important to its short-term and long-term strategic plan. These are critical aspects of the “on-boarding” process.

    Speaker: Rick Hernandez

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    Effective Communications

    Effective communication is a vital tool for any professional and begins with understanding your audience. An executive who can make a compelling presentation, communicate succinctly, sound persuasive and motivate a team to action - is someone who will succeed in a 21st century workplace. After all, your success at “selling” ideas and getting your point across, can be the difference between business success and a missed opportunity!

    Effective Communication is critical for Conscious Leadership.™ It drives efficiencies, defines culture and leads to business results. Additionally, Effective Communication helps to foster healthy inter-personal, working relationships between team members, which in turn can improve morale and performance. Good communication is essential for a sense of wellbeing, autonomy and mastery over our work and personal lives. As an executive, it is imperative to convey one’s directive clearly, specifically and succinctly, to avoid conflict, resentment, misunderstandings and that “lost deal,” due to lack of clarity.

    Speaker: Rick Hernandez

    ORDER NOW


    The Power of Influence & Purpose

    Master the purpose behind crucial leadership influence for maximum organizational impact.

    No matter how compelling the vision or how brilliant the strategy, without leadership influence, there is no execution. This results-oriented seminar provides you with practical techniques to shape your leadership messages, hone an authentic leadership voice, and engage in powerful conversations that achieve results.

    Influence is an essential component of leadership. Your position in an organization and the power it gives you, aren't always enough to motivate people to do what you ask.

    Speaker: Rick Hernandez

    ORDER NOW


     

    Supply Chain Financing

    With access to credit becoming increasingly more difficult for non-investment grade corporates, Supply Chain Financing is another tool to potentially help finance your supply base. Learn best practices for designing a Supply Chain Finance program, best practices when addressing internal organizational issues and key barriers to supplier adoption and how to address them.

    Instructor: David Gustin

    ORDER NOW


     

    Basic Letters of Credit

    Letters of credit (LCs) are the best alternative to cash-in-advance terms when protecting accounts receivables from foreign buyer nonpayment, making LCs an essential part of a credit professional's arsenal for mitigating credit risks. Learn how export LCs work and how they help companies gain access to export working capital, while mitigating the risks of exporting goods and services to foreign buyers. Credit professionals need to understand the process, the types of letters of credit that are available and the need for attention to detail or their companies can experience additional costs and ultimately not get paid.

    Speaker:
    Bill Houck, regional manager, at SBA’s Office of International Trade for the Mid-Atlantic region

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    Standby Letters of Credit and Bank Guarantees

    Do you know when to use which instrument and what the appropriate underlying rules for your business are? When you sell cross border and think that using a letter of credit is too complicated, or when you want to conduct your business on an open account basis but don’t feel 100% comfortable with the payment or country risk of the customer, a standby letter of credit (SBLC) may be a viable option for you. Deciding that you want to work with SBLCs is the easy part; now you have to decide what kind of SBLC you want and what rules and which laws apply. SBLCs can be beneficial in certain circumstances but there are also pitfalls to using them internationally.

    Speaker: Fred Dons; Director, Head CTF Flow Netherlands; Deutsche Bank

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    Understanding the ISBP

    Learn about the difficulties corporates face today within trade finance (letters of credit, guarantees, documentary collections) in relation to compliance and how to deal with these issues. Fred Dons, of Deutsche Bank, will show credit professionals how to make fewer mistakes under letters of credit via a discussion about the International Standard Banking Practice (ISBP), a comprehensive guide for handling and examining trade documents under documentary credits, and the Uniform Customs and Practice (UCP) for Documentary Credits, a set of rules on the issuance and use of letters of credit.

    The UCP 600 states that a presentation must comply with the terms of the letter of credit, the UCP and ISBP so it’s important to understand the ISBP and how to use it properly. Understanding these practices will help improve presentations under letters of credit and will ensure you will be able to manage your cashflow in a much more controlled way.

    Speaker: Fred Dons; Director, Head CTF Flow Netherlands; Deutsche Bank

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    Effects of Regulatory Compliance on Trade Finance

    Regulatory compliance continues to reshape how companies do business. It’s important for credit professionals to understand the effects of ever-tightening rules on trade finance, from know-your-customer issues to working with a shrinking trade finance banking community. Fred Dons, of Deutsche Bank, will discuss the additional checks banks must do within trade, how they affect company business and how credit managers can mitigate some of the negative effects to ensure their payments are processed as smoothly as possible.

    Speaker: Fred Dons; Director, Head CTF Flow Netherlands; Deutsche Bank

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    Documentary Collections

    This webinar will provide a practical overview of the trade financing instrument, documentary collection, based on shipping documents and bank intermediation. You will learn to describe the two types of documentary collections, portray the cycle in its entirety and understand the role and perspective of a relationship manager in this cycle as well as obtain insight into the risks and documents involved in a documentary collection.

    Speaker: Aysegul Budak; Vice President, Eastern Europe & Euroasia; WorldBusiness Capital, Inc.

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    Correspondent Banking: Best Practices

    As banks come under increasing regulatory scrutiny, it’s important for credit professionals to have a deeper understanding of correspondent banking relationships, which can help facility cross-border trade.

    Take a deeper dive into the regulatory governance around correspondent banking, risk management steps, key benefits of specific correspondents, typical revenue sharing arrangements and the evolution of the industry with Amy Sahm, senior vice president and manager of Fulton Financial Corporation's International Group.

    Speaker: Amy Sahm

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    Correspondent Banking: The Basics

    Correspondent banking relationships perform an important role in economic development and trade. The bank-to-bank relationships, however, are being tested due to compliance regulations.

    Despite the challenging global regulatory compliance environment, banks continue to partner together to deliver international trade services. Learn the basics of how banks collaborate and build strategic relationships to execute letter of credit transactions, provide credit support and facilitate global payments from Amy Sahm, senior vice president and manager of Fulton Financial Corporation's International Group.

    Speaker: Amy Sahm

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    Early Pay Financing

    Middle market companies’ OEM and large customers use a variety of techniques to accelerate payment of invoices, i.e., supply chain finance, dynamic discounting and single or multiple invoice finance options, etc. Join David Gustin of Global Business Intelligence as he shares the results of his recent survey and research into middle market companies use of “early pay” finance techniques.

    Speakers: David Gustin

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    Standby Letter of Credit (SBLC)

    When you are selling cross border and think that using a letter of credit is too complicated, or when you want to conduct your business on an open account basis but don’t feel 100 % comfortable with the payment or country risk of the customer, a Standby Letter of Credit (SBLC) may be a viable option for you.

    Speakers: Fred Dons, Director, Head CTF Flow Netherlands, Deutsche Bank, Amsterdam, NL

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    Trade Credit Financing

    Trading internationally involves risk - the time between the start and completion of a transaction is often longer than trading within your own country. Trade credit financing may be used to extend credit to your customer which fuels growth while helping to manage your working capital flows. Read More...

    Speakers: Ed Bell, CBA, ICCE, Gent Culver, Bruce T. Miller

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    Credit Liquidity Solutions: Receivable Put Overview & Expansion

    This 1-hour webinar will provide an overview of the receivable put option and its expansion both in the US and abroad. Explore both the benefits and challenges of utilizing this financing vehicle. Mr. Barone will address the FAQs regarding the uniqueness of this product and the differentiations effecting credit managers both in the US and in Europe.

    Instructor: JC Barone

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    Funding of A/R Portfolios – Transactional Trade Finance

    Transactional Trade Finance: A look at cross-border finance, L/Cs and documentary collections, and various receivable and payable finance products for open accounts.

    Speakers: Farhad Subjally and Jim Leonard

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    Funding of A/R Portfolios – Factoring

    This four-day webinar series examines a wide variety of issues surrounding the funding of a corporate’s principal current asset – its Accounts Receivables. The series will look at most effective receivables funding solutions for addressing the specific working capital needs of companies doing business in today’s global environment. Consideration is given to global credit market conditions and the dynamics of individual business sectors. The webinar series focuses on Securitization, Asset-Backed Lending, Factoring and Transactional Trade Finance as changes to global credit markets and legislation continue to impact on these services.

    Speakers: Patrick Wilkins, Jim Leonard and Jonathan Parfitt

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    Funding of A/R portfolios – Asset Backed Lending

    The series will look at most effective receivables funding solutions for addressing the specific working capital needs of companies doing business in today’s global environment.

    Speakers: Steven Chait and Jim Leonard

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    Funding of A/R portfolios – Securitization

    The primary objective of securitization is to obtain financing for a company's ongoing business needs. However, a properly structured financial asset securitization can also enable lower cost of financing compared to secured or even unsecured debt. Examine the advantages and disadvantages of using this method by joining our webinar delivered by Charles Nahum Head of Business Development, Finacity Corporation, London, U.K.

    Speaker: Charles Nahum

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    Credit Insurance 101

    Default, insolvent buyers and political uncertainty are just some of the risks associated with international trade. Unfamiliarity with new buyers also can deter sellers from extending credit. Trade credit insurance can help companies circumvent these types of risks and concerns. Learn how credit insurance can help credit professionals offer buyers attractive terms, while protecting receivables.

    Speakers: Jim Dezell, John Molli

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    Demystifying Trade Credit Insurance

    Gain practical advice from a broker’s point of view, learn what underwriters are looking for to grant policy approval, in addition to hearing live case studies from both sides and claim experiences with real examples and success stories.

    Speakers: Bruce Nathan, ESQ, James Stewart, Partner, Joe McNamara, ICCE, Tom Raspanti

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    How to Read a Credit Insurance Policy

    Gain practical advice from a broker’s point of view, learn what underwriters are looking for to grant policy approval, in addition to hearing live case studies from both sides and claim experiences with real examples and success stories.

    Speakers: Bruce Nathan, ESQ, James Stewart, Partner, Joe McNamara, ICCE, Tom Raspanti

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