amsterdam programme


Sunday, 16 September

19.00 – 20.30

Welcome Reception

Reunite with colleagues and welcome this year's conference speakers, panellists and other guests over cocktails and hors d’oeuvres.

Monday, 17 September

8.00 – 8.45


Visit with best-in-class service providers that support the credit management profession across the globe over coffee.


9.00 – 10.00

Keynote Presentation: The Global Economic Landscape

   Jean-Luc Proutat, Head of Country Risk Research, Chief economist, head of OECD countries, BNP PARIBAS, Belgium

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10.00 – 10.30

Networking Coffee Break in Expo Area

10.30 – 11.30

Order to Cash Process (OTC)

As companies across the world embrace new technologies, they recognise that inefficiencies in the OTC cycle can create potential losses resulting in less working capital. This session will examine the importance of OTC processes, from the sales contract to cash collection. Panellists will also examine ways in which the OTC has improved during the recent digital revolution.

   Pia Porvari, CICP, Head of Credit, UPM-Kymmene Corporation, Helsinki, Finland

Anna Przezdziek , Global Credit & Collections Manager, Tate & Lyle, Lodz, Poland
Cristof Van Laer,  Practice Leader, Credit Management, TriFinance, Antwerp, Belgium
Minna Kaarto, CICP, Manager, Credit Risk Management, Customer Operations, Finance, UPM-Kymmene Corporation, Helsinki, Finland

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11.30 – 12.30

Blockchain: The Future of Global AR Collections

Blockchain is a much used buzzword in recent times, but an often not well understood application. During this discussion, the panelists will provide an insight into what Blockchain is, illustrate with real life cases and discuss what Blockchain can potentially do for businesses and how it could transform the world of international trade credit both now and in the future.

   Antje Seiffert-Murphy, VP Trade Credit and Political Risk, Equinox Global Inc., New York, USA

   Steve Davies, Partner, Global Blockchain Leader, PricewaterhouseCoopers LLP, Edinburgh, Scotland 

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Networking Luncheon & Expo


Cyber Security

Cyber incidents are rarely out of the news these days, and understanding these events is just as important to a credit manager as political risks and financial regulations are. Whilst it is tempting to dismiss cyber issues as technical problems more suited to your IT Department, the reality is an incident can have serious economic and political consequences, impacting the board room and even destabilising national governments. And with tough new data protection legislation being introduced across the globe, cyber risk is now forming an important part of the decision-making process in credit management. However the cyber security industry often fails to clearly explain the threats, using a range of buzzwords and jargon. In this session, two of the U.K.’s leading cyber security and information governance experts will explain current global cyber threat levels, the people behind them and their motivations, and what indicators credit managers need to look for when considering cyber risks.

   Vince Warrington, Founder, Protective Intelligence Ltd, Bicester, UK

   Andrew Morris, Senior Governance, Risk & Compliance Specialist, Diageo, London, England

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Coffee & Networking in the EXPO


Open Forum Part One: A Look at Technology Platforms for the Credit Management Industry

As a result of the overwhelming speed of changing technologies, this panel of experts drawn from FCIB membership and spanning different world regions will address important issues affecting credit managers in their risk management and accounts receivable collection processes. The forum sets the stage for an open exchange of information and sharing of expertise amongst fellow credit professionals.

Topics of interest include the following:

  • Growing adoption of fintech platforms by banks and corporates
  • Involvement of non-bank funders in trade finance
  • Example of a trading platform - pricing the risk of trade
  • New machine learning-based credit scoring systems
  • Examples of artificial intelligence use

   Martine Zimmermann, ICCE, Regional Credit Manager, EEMA, F. Hoffmann- La Roche Ltd, Basel, Switzerland

André Casterman, Chair ITFA Fintech Committee and CMO INTIX, Brussels, Belgium
Stephan Glismann-Bringmann, CICP, Director, CRIF Credit Solutions, GmbH, Hamburg, Germany
Milena Torciano, CEO, Mitigram, Stockholm, Sweden
Eva van der Grijn , Solutions Architect, Serrala EMEA B.V., Breda, Netherlands


André Casterman Milena Torciano
Stephan Glismann-Bringmann Eva van der Grijn



Networking Dinner (Meet in the hotel foyer at 18.45pm for prompt departure.)
Join fellow credit professionals for a relaxing dinner in the capitol city. (Dress code: Smart casual)

Location: Cleaver East at The Clarence Hotel, 6-8 Wellington Quay Dublin 2
Cleaver East at the  Clarence Hotel

Sponsored by: CREDITY

Tuesday, 18 September top


EXPO Area & Coffee


8.30 – 8.45

Updates by Members of FCIB’s European Advisory Council


Legal Updates Affecting AR Portfolios


Artificial Intelligence and Machine Learning
With the continued growth in artificial intelligence (AI), the corporate world will automate more processes. This technology has the ability to change how credit professionals will assess customer and sovereign risk in the future.  In this session, we will examine new and innovative ways in which various technology  platforms are using AI currently.

  Eva van der Grijn, Solutions Architect, Serrala EMEA B.V.,  Breda, The Netherlands

  Marcel Wasbauer, Managing Director, Proferus BV, Amsterdam, The Netherlands

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Open Forum Part Two: Country Specific Questions

  • Africa (Nigeria, Kenya)
  • Middle East
  • Russia
  • Turkey

   Martine Zimmermann, ICCE, Regional Credit Manager, EEMA, F. Hoffmann- La Roche Ltd, Basel, Switzerland

Auro Das, CICP, Manager - Europe, Middle East & Africa, Juniper Networks India Pvt Ltd, Bangalore, India
Annette E. Hagemann, ICCE, CPC, CCP , Director of Global Credit and Collections, Harsco Corporation, Camp Hill, PA, USA
Louise M. Kern, Managing Director, GloBIS - Global Business Information Services, Inc., Vienna, Austria
Karen McLaughlin, ICCE , Group Credit Manager, Innospec Limited and Innospec Inc., Ellesmere Port, UK
Solange Regorsek Tagro, Consultant Credit Risk Manager, Switzerland
Emma Rozand, EMEA Credit Manager, Owens Corning, Brussels, Belgium
Edo Zorge, Teamleader Credit Polyolefins, Treasury & Funding Department, Borealis Polymer NV, Mechelen, Belguim

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Coffee & Networking in the EXPO Area (Note: Final coffee break will be 15 minutes only)


Open Forum Part Two - Country Specific Questions

  • Central and South America (Mexico, Argentina, Brazil, Peru, and Chile)
  • India
  • China

12.30 – 13.30

Luncheon & Farewells

13.30 – 15.00

Industry Credit Group Meetings

15.30 – 18.00

European Advisory Council Meeting

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