Choosing the right metrics is vital. Tracking too many performance measures can bury a company in data that adds little value while failing to track certain key performance indicators (KPIs) could add significant business impact. Additionally, neglecting to adjust metrics as the business changes, will result in performance gaps through which cash flow, profit, and/or revenue is lost.

This session will focus on the few, absolutely essential metrics your organization should track. It will also explore a couple of case studies where the metrics requirement changed as the business evolved.

Day 1 - Best of Key Performance Indicators and Analytics

  • Introduction
  • The essential KPIs
  • Efficiency KPIs
  • Operational KPIs
  • Analytics

Day 2 - Metrics Evolved for Accounts Receivable & Order to Cash

  • Introduction and objectives
  • Metrics and their evolution
  • Case studies


John G. Salek, VP Business Services, Genpact

vanheusdenJohn Salek is Vice President, Business Services of Genpact’s Order to Cash group. He is a highly experienced financial professional with proven performance in Revenue Cycle Management including order and contract processing, billing, dispute management, credit control, collections and cash application. John has worked in a broad range of industries with over 100 clients.

John’s re-engineering and consulting experience includes a variety of engagements that have generated over $500 million of increased cash flow, improved productivity, and enhanced customer service for over 100 companies. Improvements in process, metrics, staff skills, and technology tools have been implemented to drive measurable improvements in cash flow, cost, bad debt exposure, and customer satisfaction.

Recovery Projects John has led numerous High Impact Receivables Recovery projects that have enabled clients to recover from deterioration in their receivables asset. Such deteriorations are caused by integration of acquisitions, implementation of new ERP applications, and migration to Shared Service Centers. These Recovery projects have delivered substantial benefits in cash flow, cost, bad debt exposure, and customer satisfaction.

Business Process Outsourcing (BPO)
John has performed Strategic Assessments of client operations to determine the costs and benefits of outsourcing operations vs. retaining then in house. This provides clients with an analytical framework to decide which operations, customer groups, etc. are best handled with BPO and which are best handled internally, and how to maximize performance of either alternative.